Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.

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Material type: Text

TextPublication details: New York : McGraw-Hill, c2005.Description: xviii, 284 p. : ill. ; 23 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Book	Research Library Stacks	Non-fiction	HM1121 .C78 2005 (Browse shelf(Opens below))	Available		16078

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Includes bibliographical references (p. 271-272) and index.