Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
Material type:
TextPublication details: New York : McGraw-Hill, c2005.Description: xviii, 284 p. : ill. ; 23 cmISBN: - 0071446524 (pbk. : acidfree paper)
- 0071446370 (pbk.)
- 303.6/9 22
- HM1121 .C78 2005
| Item type | Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Book
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Research Library Stacks | Non-fiction | HM1121 .C78 2005 (Browse shelf(Opens below)) | Available | 16078 |
Includes bibliographical references (p. 271-272) and index.